Customer Service Rep I-1

The Terminix International Company Limited Partnership; Concord (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Vacation days & sick days

Company-paid holidays

Floating holidays

Tuition Reimbursement

Training and development

Job summary

The Terminix International Company Limited Partnership in Concord, New Hampshire, seeks a Customer Service Representative to be the first contact for customers, resolving concerns with courtesy and empathy and scheduling services as needed.

We offer a comprehensive benefits package starting on day one and opportunities for growth within the Rentokil family. This on-site role requires strong communication, multitasking, and data-entry skills to support service and sales teams.

Qualifications

• High school diploma or GED is required.
• Excellent listening and communication skills.
• Pleasant phone voice and clear speaking ability.
• Demonstrate multitasking to enter accurate data while speaking with customers.
• Remain calm and able to work under pressure and help other team members.
• Strong attention to detail and willingness to learn.
• Excellent organization and time management skills.

Responsibilities

• Maintain good customer relations both on the phone and in person.
• Gather information from customers to help identify and solve problems.
• Confirm, schedule, and reschedule services for the customer.
• Set sales appointments for new customers.
• Answer billing questions.
• Complete general clerical duties as assigned.
• Work as a team with Service and Sales.
• Sell the value of our services and suggest upgrades to service.
• Smile while talking on the phone.

Skills

Customer service

Communication skills

Multitasking

Data entry

Typing

Education

High school diploma or GED

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."What do our Customer Service Representatives (CSR) do?Our CSR’s are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.Responsibilities include, but are not limited to;Maintain good customer relations both on the phone and in personGather information from customers to help identify and solve problemsConfirm, schedule, and reschedule services for the customerSet sales appointments for new customersAnswer billing questionsComplete general clerical duties as assignedWork as a team with Service and SalesSell the value of our services and suggest upgrades to serviceSmile while talking on the phoneWhat do you need?High school diploma or GEDHave excellent listening and communication skillsHave a pleasant phone voice and ability to clearly speak and be understood on the phoneDemonstrate multitasking skills to enter accurate data and type while speaking with customersRemain calm and able to work under pressure when busy and help other team membersStrong attention to detail and willingness to learnExcellent organization and time management skillsAvailable to work Monday-Friday and Saturdays as neededWhy Choose Us?A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.Click here to read more about our Total Rewards Program which includes:Professional and Personal GrowthMultiple avenues to grow your careerTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health and WellnessFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreSavings and Retirement401(k) retirement plan with company-matching contributionsWork-Life BalanceVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityWe are looking for individuals who want to make a difference where our customers live and work. Is that you?This company is a Drug Free workplace.Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.California residents click here to review your privacy rights.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.