Customer Service Rep I — Growth, Stock Options & Training

Otter Tail Power Company; Fergus Falls (MN); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Competitive wage

Employee Stock Ownership options

Retirement Savings with employer match

Health, disability and life insurance

Education reimbursement

Career development programs

Mental health support

Paid vacation and sick leave

Job summary

Otter Tail Power Company is seeking a Customer Service Representative to be the first point of contact for customers across multiple offices, including Fergus Falls. You will handle questions, resolve issues, and support service needs with accuracy and professionalism.

The role emphasizes strong communication, critical thinking, and the ability to learn several systems. It reports to a Customer Service Manager and offers a competitive wage and comprehensive benefits.

Qualifications

• Strong customer-service focus with accuracy and timeliness.
• Excellent written and verbal communication.
• Ability to learn and use multiple systems and Microsoft products.

Responsibilities

• Serve as the first point of contact for customers.
• Answer questions, resolve concerns, and support service needs.
• Ensure customer information is handled professionally and accurately.

Skills

Customer service

Critical thinking

Organization

Verbal communication

Written communication

Tools

Microsoft Office

Learn multiple systems

Job description

Otter Tail Power Company is seeking a Customer Service Representative to be the first point of contact for customers across multiple offices, including Fergus Falls. You will handle questions, resolve issues, and support service needs with accuracy and professionalism.

The role emphasizes strong communication, critical thinking, and the ability to learn several systems. It reports to a Customer Service Manager and offers a competitive wage and comprehensive benefits.