Customer Service Representative I

Otter Tail Corporation Careers; United States; Remote; USD 45,000 - 59,000; Full time

Benefits offered by this job

Competitive wage

Benefits package

Incentive plans

Employee Stock Ownership options

Retirement savings with employer match

Health, disability and life insurance

Education reimbursement

Leadership development programs

Mental health support

Paid vacation and sick leave

Job summary

Otter Tail Corporation Careers is seeking a Customer Service Representative to join our Bemidji, Devils Lake, Fergus Falls, Jamestown, or Milbank offices. You will be the first point of contact for customers, addressing questions and resolving concerns with accuracy and professionalism.

You’ll report to a Customer Service Manager, work on-site, and join a team that values detailed attention, reliable communication, and teamwork. Competitive base pay and benefits are offered.

Qualifications

• Experience in customer service, accounting, and marketing would be beneficial.
• Strong written and verbal communication skills required.
• Excellent organization and ability to handle multiple systems.

Responsibilities

• Be the first point of contact for customers and help resolve questions and concerns.
• Support service needs while ensuring customer information is accurate and handled professionally.
• Collaborate with the Customer Service Manager and team to deliver high-quality service.

Skills

Customer service

Communication

Attention to detail

Team player

Microsoft Office

Tools

Microsoft Office

Job description

OTP Fergus Falls CSC
Fergus Falls, MN 56538, USA

Locations

Showing 1 location OTP Fergus Falls CSC
Fergus Falls, MN 56538, USA
+4 more locations

• On-site
• Travel Required : No
• Customer Service
• Full-Time
• Requisition #: CUSTO007301

Description

Customer Service Representative

Grade 5

We’re looking for Customer Service Representatives in our Bemidji, Devils Lake, Fergus Falls, Jamestown, or Milbank offices. In this role, you’ll be one of the first points of contact for our customers, helping answer questions, resolve concerns, and support service needs while making sure customer information is handled professionally and with attention to detail.

This position requires complete, accurate, and timely customer service, so strong critical thinking, organization, and written and verbal communication skills are essential. Familiarity with Microsoft products and the ability to learn and use multiple systems is important, and experience in customer service, accounting, and marketing would be beneficial. You’ll be a good fit if you enjoy helping people, solving problems, learning new systems, and being part of a team that supports customers every day.

This position will report to a Customer Service Manager.

We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help drive their career experience and goals, we offer:

• A competitive wage & benefit package.
• The expected base compensation for this role is $45,000 – $59,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.
• Incentive plans
• Employee Stock Ownership options
• Retirement Savings Fund with employer match
• Health, disability and life insurance plan options
• Training and development opportunities, including education reimbursement.
• Career development with opportunities to participate in various leadership development programs, an online leadership course catalog, mentorship from company leaders, and more!
• Mental health support from the experts at SupportLinc as well as competitive vacation and sick leave to ensure employees are at their best when they’re working.

This role is not eligible for visa sponsorship at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Travel Required

No .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.