Customer Service Rep I: Growth, Impact & Skills Path

Aprilaire; Minneapolis (MN); On-site; USD 32,000 - 45,000; Full time

Job summary

DriSteem is seeking a Customer Service Representative I to be the trusted first contact for customers, answering questions, processing orders, resolving issues, and coordinating with sales and internal teams to ensure quality service.

You will gain product knowledge, engage with customers and reps, and use Syteline ERP while supporting ISO 9001 quality initiatives and possible career advancement into sales or other roles.

Qualifications

• 0-2 years of customer service experience required.
• Basic proficiency with MS Word, Excel, and Outlook.
• Proactive, self-driven with a can-do attitude.
• Strong verbal and written communication and collaboration skills.

Responsibilities

• Serve as a key point of contact for customers via phone and email.
• Process parts, warranty, and replacement orders accurately.
• Coordinate RMAs and help customers find solutions when issues arise.
• Escalate feedback and quality concerns to internal teams.
• Maintain records in the ERP system (Syteline).
• Support ISO 9001 quality initiatives and front desk communications.

Skills

Word

Excel

Outlook

Job description

DriSteem is seeking a Customer Service Representative I to be the trusted first contact for customers, answering questions, processing orders, resolving issues, and coordinating with sales and internal teams to ensure quality service.

You will gain product knowledge, engage with customers and reps, and use Syteline ERP while supporting ISO 9001 quality initiatives and possible career advancement into sales or other roles.