Customer Service Representative I

AprilAire; Minneapolis (MN); On-site; USD 32,000 - 45,000; Full time

Job summary

DriSteem is seeking a Customer Service Representative I to be the trusted first contact for customers, answering questions, processing orders, resolving issues, and coordinating with sales and internal teams to ensure quality service.

You will gain product knowledge, engage with customers and reps, and use Syteline ERP while supporting ISO 9001 quality initiatives and possible career advancement into sales or other roles.

Qualifications

• 0-2 years of customer service experience required.
• Basic proficiency with MS Word, Excel, and Outlook.
• Proactive, self-driven with a can-do attitude.
• Strong verbal and written communication and collaboration skills.

Responsibilities

• Serve as a key point of contact for customers via phone and email.
• Process parts, warranty, and replacement orders accurately.
• Coordinate RMAs and help customers find solutions when issues arise.
• Escalate feedback and quality concerns to internal teams.
• Maintain records in the ERP system (Syteline).
• Support ISO 9001 quality initiatives and front desk communications.

Skills

Word

Excel

Outlook

Job description

Overview

Due to a recent promotion, we are looking for our next customer focused professional!

At DriSteem, we believe healthy buildings start with healthy air. For more than 50 years, we've been an industry leader in humidification, evaporative cooling, and water treatment solutions that help create comfortable, productive, and efficient indoor environments around the world.

As a Customer Service Representative I, you'll play a vital role in delivering an exceptional experience to our customers by serving as a trusted first point of contact. You'll work closely with customers, manufacturing reps, sales teams, and internal partners to answer questions, process orders, resolve issues, and ensure every interaction reflects DriSteem's commitment to quality and service.

What you will receive from this opportunity:

• Foundational base knowledge of our products
• Exposure to our customers and learning how to best support them
• Opportunity to advance your career into sales or other functions based on candidate interest/ability and open roles within the organization

Salary Range: Min: $23.26Mid: $28.03Max: $32.79

Shift: 8am-5:30pm Mon-Thurs, and Friday 7:30am-3:30pm

Responsibilities

• Serve as a key point of contact for customers, providing prompt, professional support through phone and email.
• Process parts, warranty, and replacement orders while ensuring accuracy and attention to detail.
• Coordinate Return Material Authorizations (RMAs) and help customers navigate solutions when issues arise.
• Partner with internal teams to communicate customer feedback, product concerns, and quality-related issues.
• Maintain accurate records and data within our ERP system (Syteline).
• Contribute to a culture of continuous improvement by supporting quality initiatives and ISO 9001 standards.
• Support front desk and customer communication activities as needed, helping create a positive experience for everyone who interacts with our company.

Qualifications

• Minimum 0-2 years’ experience as a customer service representative.
• Basic knowledge of Microsoft Word, Excel, and Outlook.
• A proactive, self-driven approach and a desire to make an impact.
• Strong verbal and written communication skills, with the ability to build positive relationships across teams.
• Excellent problem-solving, prioritization, and organizational skills.
• Confidence navigating computer systems and learning new technologies.
• A collaborative mindset and the ability to work effectively with colleagues across the organization.
• The ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
• A keen eye for detail and a commitment to following established quality standards and procedures.
• A positive attitude, high energy, and a willingness to jump in wherever needed to support the team.

LinkedIn Tag

Claudine Baccheschi #LI-CB1