Customer Service Rep I - Flexible, Growth in Manufacturing

Porvair Filtration Group; Caribou (ME); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

401k match

Comprehensive benefits package

Job summary

Porvair Filtration Group in Caribou, ME is hiring a Customer Service Representative I to provide frontline support to customers via phone, email and other channels. This role focuses on inquiries, quotes, order status and ensuring high customer satisfaction.

You will collaborate across Sales, Production and Shipping, maintain CRM records, and help resolve issues promptly. The position offers a collaborative office environment and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent; certifications in customer service is a plus.
• Proven experience in customer service roles, preferably in the manufacturing industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient in using ERP systems, Microsoft Office suite, and other relevant tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of manufacturing processes and products is desirable.

Responsibilities

• Respond promptly and professionally to customer inquiries through various channels, including phone, email, and meetings.
• Assist customers with product information, quotes, order status, and other relevant queries.
• Build and maintain strong relationships with clients to understand their needs and concerns.
• Assist customers with order placement, tracking, and updates to ensure accuracy and timely fulfillment.
• Resolve customer issues and complaints, escalating complex cases as necessary.
• Provide detailed product information when requested, including specifications, availability, and usage guidance.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with Sales, Production, and Shipping to resolve issues and fulfill requests.
• Gather and report customer feedback to identify trends and areas for improvement.
• Comply with the Quality Management System (QMS) requirements to meet standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Manufacturing knowledge

Education

High school diploma

Tools

ERP systems

Microsoft Office

Job description

Porvair Filtration Group in Caribou, ME is hiring a Customer Service Representative I to provide frontline support to customers via phone, email and other channels. This role focuses on inquiries, quotes, order status and ensuring high customer satisfaction.

You will collaborate across Sales, Production and Shipping, maintain CRM records, and help resolve issues promptly. The position offers a collaborative office environment and a comprehensive benefits package.