Customer Service Representative I

Porvair-Filtration-Grou; Ashland (VA); On-site; USD 50,000 - 58,240; Full time

Benefits offered by this job

401k match

Safe and clean working environment

Job summary

Porvair Filtration Group in Ashland, VA is seeking a Customer Service Representative I to provide frontline support to customers via phone, email, and other channels, handling inquiries, quotes, orders, and status updates.

You will collaborate with Sales, Production, and Shipping to resolve issues, maintain CRM records, and uphold QMS standards while delivering high customer satisfaction.

Qualifications

• High school diploma or equivalent; customer service experience a plus.
• Proven experience in customer service, preferably in manufacturing.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient with ERP systems, Microsoft Office suite.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Interact with customers via phone, email, and other channels; respond promptly and professionally.
• Assist customers with product information, quotes, orders, and status updates.
• Build and maintain relationships to understand needs and concerns.
• Process orders, track shipments, and ensure timely fulfillment.
• Resolve issues, escalate where needed, and document outcomes.
• Provide detailed product information and usage guidance.
• Maintain CRM records and coordinate with Sales, Production, and Shipping.
• Gather customer feedback to identify trends and drive improvements.
• Adhere to QMS requirements to meet company standards.

Skills

Excellent communication

Problem solving

Multitasking

Attention to detail

ERP systems

Microsoft Office

Education

High school diploma or equivalent

Tools

ERP systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative I

2 days ago Requisition ID: 1292

Salary Range: $50,000.00 To $58,240.00 Annually

Porvair Filtration Group is an innovative, rapidly growing, global leader in the development and supply of materials and products for applications in filtration and separation.

We are always looking to employ talented people across a diverse range of disciplines directly associated with the design and manufacture of filtration and separation equipment, as well as essential professionals to support the business.

Here at Porvair you can expect a career full of challenges, responsibilities and rewards, within a company dedicated to working together to provide the best solutions for our customers. Whether you're a recent graduate or an experienced professional, we are committed to investing in you to enable you to reach your full potential.

We are currently hiring for a Customer Service Representative I at our Ashland, VA location. This position will provide frontline support to customers, addressing inquiries, and ensuring a high level of customer satisfaction. This role involves handling customer communications via phone, email, and other channels.

Duties/Responsibilities

• Customer Interaction
  • Respond promptly and professionally to customer inquiries through various channels, including phone , email , and meetings.
  • Assist customers with product information, quotes, order status, and other relevant queries.
  • Build and maintain strong relationships with clients to understand their needs and concerns.
• Order Processing
  • Assist customers with order placement, tracking, and updates to ensure accuracy and timely fulfillment.
• Issue Resolution
  • Resolve customer issues and complaints, escalating complex cases to higher-level representatives or managers, as necessary.
• Product Information
  • Provide detailed product information when requested to include specifications, availability, and usage guidance.
• Documentation and Record Keeping
  • Maintain accurate records of customer interactions and transactions in the CRM system.
• Support Cross-functional Coordination
  • Collaborate with other departments, such as Sales, Production, and Shipping, to resolve customer issues and fulfill requests.
• Customer Feedback
  • Gather and report customer feedback to help identify trends and areas for improvement.
• Quality Assurance
  • Comply with the requirements of the Quality Management System (QMS) to ensure service and products meet or exceed PFG standards and customer expectations.
• Other related duties as assigned.

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in customer service roles, preferably in the manufacturing industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient in using ERP systems, Microsoft Office suite, and other relevant tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of manufacturing processes and products is desirable.

Work Environment:

Collaborative office; flexible

Physical Demands:

Prolonged periods sitting at a desk and working at a computer. Must be able to lift up to 15 pounds at times.

We offer a comprehensive benefits package with a 401k match, as well as a safe and clean working environment. Come and join our great team!

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