Customer Service Representative

King Filtration Technologies, Inc.; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Parental leave

Job summary

A filtration technology company in St. Louis, MO is looking for a Customer Service Representative to provide exceptional service by processing transactions and supporting the sales team. Responsibilities include responding to customer inquiries, entering orders into the ERP system, and collaborating with other departments to enhance service. A High School Diploma is required, alongside strong communication and organizational skills. Benefits include medical insurance, 401(k) matching, and career growth opportunities.

Qualifications

• High School Diploma or GED required.
• Experience using ERP systems preferred.
• Strong organizational skills with the ability to prioritize effectively.

Responsibilities

• Respond to customer requests; status updates, returns, etc.
• Enter customer orders into ERP system.
• Follow up with vendors for late Purchase Orders.

Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Proficiency in Microsoft Office

Attention to Detail

Education

High School Diploma or GED

Tools

ERP systems

Zendesk

Job description

About Us

King Filtration Technologies, Inc. has specialized for over 50 years in providing high‑quality filtration and separation products to industrial customers. Our products are utilized in the manufacturing of fluids and gases, and on plant support equipment such as compressors, lubrication systems, metalworking, and industrial air systems.

Company

King Filtration Technologies

Summary

The Customer Service Representative provides exceptional customer service by processing transactions, responding to customer inquiries, and supporting the sales team as needed. They utilize technical expertise, vendors, and internal resources to provide solutions to both internal and external customers.

Specific Duties and Responsibilities

• Respond to customer requests; status updates, returns, etc.
• Enter House customer orders into ERP system – P21.
• Enter quotes into ERP system – P21.
• Follow up with vendors for late Purchase Orders as well as receipt of Purchase Orders.
• Provide support for field sales team as needed.
• Update daily promise dates in ERP system.
• Assist Accounts Receivables with customer past dues.
• Sort and distribute mail.
• Order office materials.
• Enter high volumes of data with accuracy and urgency.
• Proactively identify issues and provide solutions.
• Provide suggestions for cost savings, process improvement, and enhanced customer service.
• Utilize ticketing system for communications with internal and external customers (Zendesk).
• Work closely with other departments to provide exemplary customer service.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

General Qualifications

• High School Diploma or GED required.
• Experience using ERP systems – preferred.
• Effective individual contributor with the ability to successfully work within a team.
• Excellent oral and written communication skills.
• Communicate and behave in a professional manner at all times.
• Strong organizational skills with the ability to prioritize effectively.
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Demonstrated sense of urgency with the ability to meet appropriate deadlines.
• Detail oriented and results focused.
• Commitment to providing exceptional customer service to both internal and external customers.
• Effective time management skills.
• Good mechanical aptitude with the ability to quickly grasp technical information.

Work Environment

Office and some field.

Travel Requirements

Minimal.

Benefits

Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training

FCG University learning and training platform available to all employees offering over 80,000 courses.

Career Growth Opportunities

At Flow Control Group, we provide unparalleled opportunities for growth and advancement with a vast network of over 100 brands across North America. We offer custom training programs, mentorship, and a supportive environment to help employees achieve their goals.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.