Filtration Support Specialist — Growth, Training & Benefits

Total Filtration Services; Troy (MI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) matching

Job summary

Total Filtration Services, Inc. in Troy, MI, is hiring a Customer Service Specialist to enter orders, support field sales, and drive exceptional service in a fast-paced distribution environment.

You will handle quotes, order status, part setups, and cost-saving suggestions while collaborating with multiple departments; strong communication and organizational skills are essential. The ideal candidate has 3 years of customer service experience in distribution, a high school diploma, and

Qualifications

• Excellent oral and written communication skills.
• Solid organizational skills with the ability to prioritize effectively.
• Effective time management skills.
• Detail oriented and results focused.
• Commitment to providing exceptional customer service to both internal and external customers.

Responsibilities

• Enter customer orders and quotes into ERP system (Cloud Suite Distribution).
• Provide support for field sales team via quoting, order entry, and order statuses.
• Assist field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing.
• Proactively identify issues and provide solutions.
• Provide suggestions for cost savings, process improvement and enhanced customer service.
• Demonstrates product knowledge proficiency by utilizing all resources available to stay current.
• Utilizing ticketing system for communications with internal and external customers (Zendesk).
• Work closely with other departments to provide exemplary customer service.

Skills

Communication

Organization

Time management

Attention to detail

Customer service mindset

Education

High school diploma

Tools

Microsoft Office

Job description

Total Filtration Services, Inc. in Troy, MI, is hiring a Customer Service Specialist to enter orders, support field sales, and drive exceptional service in a fast-paced distribution environment.

You will handle quotes, order status, part setups, and cost-saving suggestions while collaborating with multiple departments; strong communication and organizational skills are essential. The ideal candidate has 3 years of customer service experience in distribution, a high school diploma, and