Customer Service Rep - GUI

ID Logistics; Atlanta (GA); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

401K with match

Health

Vision

Dental

vacation and sick time

Résumé du poste

ID Logistics is seeking a customer service associate in the Atlanta area. You will handle inquiries, process orders, manage shipping/receiving data in our system, and assist with billing and invoicing while maintaining professional communication with customers and internal teams.

The role emphasizes accuracy, timely responses, and adherence to safety and GMP practices. First shift, on-site position with competitive benefits and a path for growth.

Qualifications

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred.
• 3 years verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficient in Microsoft Office suite.

Responsabilités

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoice and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.

Connaissances

Customer service

Data entry

Microsoft Office

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

Responsibilities:

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoice and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.

Hourly Rate: $19.50

Requirements

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor’s degree in business or similar discipline preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Total Rewards

ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time.

• 401K with match
• Health
• Vision
• Dental
• vacation and sick time

Compensation is determined based on several factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and geographic location. The posted range is presented to illustrate variables within these factors.

Schedule

First Shift

SafetySensitive

Yes

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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