Customer Service Rep - GUI

ID Logistics US; Atlanta (GA); Presencial; USD 22.000 - 32.000; Jornada completa

Descripción de la vacante

ID Logistics US is seeking a dedicated Customer Service Associate in Atlanta, GA to respond to inquiries, process orders, and handle billing and shipping issues with professionalism. The role partners with Distribution Center management and requires strong communication and data entry skills.

The position offers a Monday–Friday schedule (6:00 am–2:30 pm) and an hourly rate of $19.50, with duties spanning order processing, invoicing, and issue resolution to maintain smooth operations.

Formación

• High School Diploma or GED required; Bachelor’s degree in business or related field preferred.
• Minimum 3 years of verifiable customer service experience.
• Strong written and verbal communication skills and excellent data entry ability.

Responsabilidades

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication with customers, and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoice and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.

Conocimientos

Customer service

Written communication

Verbal communication

Data entry

Microsoft Office

Educación

High School Diploma or GED

Bachelor’s degree preferred

Herramientas

Microsoft Office Suite

Descripción del empleo

Job Description

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoice and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.

Hourly Rate: $19.50

Schedule: Monday – Friday / 6:00 am – 2:30 pm

Requirements

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor’s degree in business or similar discipline preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite