Customer Service Rep (Temp Conversions)

ID Logistics; Austell (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

ID Logistics is seeking a customer service-focused professional in Austell, GA to handle inquiries, orders, and billing while coordinating with on-site management. The role emphasizes prompt, courteous communication and attention to detail in a fast-paced warehouse setting.

Responsibilities include shipping/receiving coordination, invoicing, issue resolution, and regular liaison between warehouse and customers.

Qualifications

• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Responsibilities

• Manage shipping and receiving within our system in partnership with DC Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve billing, invoicing, shipping and receiving issues with customers and internal teams.
• Daily communication with customers and internal teams via email, phone, or in person.
• Act as liaison between warehouse and customer for invoicing and credit changes.
• Follow GMPs and assist in enforcing them when necessary.
• Observe all safety rules and assist in enforcement.
• Carry out other duties as assigned.

Skills

Strong written and verbal comms

Outstanding computer and data entry

MS Office proficiency

Education

High School Diploma or GED; or equivalent + Bachelor's preferred

Tools

Microsoft Office Suite

Job description

Carries out all customer service activities such as responding to inquiries, processing orders and
handling complaints, in a prompt, courteous and effective manner. This position works closely
with customers and on-site management to handle various product inquiries, special requests,
or discrepancies, shipping and receiving as well as billing and invoicing. The position requires
positive interpersonal skills including effective verbal and written communication skills.

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Qualifications

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite