Customer Service Rep (Temp Conversions)

ID Logistics US; Austell (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

ID Logistics US is seeking a dedicated Customer Service Associate to manage inquiries, orders, and billing in a fast-paced warehouse environment. You will collaborate with on-site management and the Distribution Center to ensure accurate shipping/receiving, invoicing, and issue resolution.

Strong communication and data-entry skills are essential for success.

Qualifications

• 3 years verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficient in Microsoft Office suite.

Responsibilities

• Respond to inquiries and process orders promptly and courteously.
• Handle complaints and resolve billing or shipping discrepancies with customers and internal teams.
• Coordinate with Distribution Center for shipping/receiving and invoicing processes.
• Maintain effective daily communication with customers and management.

Skills

Customer service

Written communication

Verbal communication

Data entry

MS Office

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Description:

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

• Manage shipping and receiving within our system in partnership with Distribution Center

Manager and Supervisors.

• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and

internal management.

• Daily effective communication (email, phone, or in-person) with customers and internal

team members and management.

• Act as a liaison between the warehouse and the customer in administration of accounts and

between the office and customer regarding invoicing and credit changes.

• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when

necessary.

• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Requirements:

• High School Diploma or GED; or equivalent combination of experience and education;

Bachelor’s degree in business or similar discipline preferred.

• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Job Description:

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

• Manage shipping and receiving within our system in partnership with Distribution Center

Manager and Supervisors.

• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and

internal management.

• Daily effective communication (email, phone, or in-person) with customers and internal

team members and management.

• Act as a liaison between the warehouse and the customer in administration of accounts and

between the office and customer regarding invoicing and credit changes.

• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when

necessary.

• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Requirements:

• High School Diploma or GED; or equivalent combination of experience and education;

Bachelor’s degree in business or similar discipline preferred.

• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite