Customer Service Rep - Full Time or Part Time

SAI NETCOM USA; Alpharetta (GA); On-site; USD 12,398 - 15,153; Full time

Job summary

SAI NETCOM USA is seeking a Customer Service Representative to handle general office duties and provide customer support via phone, email, and web chat in Alpharetta, Georgia.

The ideal candidate will excel in communication, be proficient with Microsoft software, and be capable of multitasking in a fast-paced environment. Pay ranges from $9 to $11 per hour.

Qualifications

• Excellent verbal and written communication.
• Ability to manage multiple projects.
• Attention to detail and ability to follow through on tasks.

Responsibilities

• Provide telephone, email, and web chat support to customers.
• Maintain solid customer relationships.
• Process and follow through with customer orders.

Skills

Excellent communication abilities

Strong computer skills

Organizational skills

Photoshop or photo editing experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Rep - Full Time or Part Time

Full-time

Position Summary

The Customer Service Rep is responsible for handling the day to day general office duties and providing telephone support to customers.

Position Requirements

• Excellent communication abilities, strong computer and organizational skills are essential.
• Proficient in use of software including Word, Excel and Outlook.
• Intermediate skill level in composing letters and business email.
• Must be able to work in a fast paced, deadline driven environment.
• Ability to manage multiple projects at a time.
• May require research skills to troubleshoot customer problems.
• Photoshop or photo editing experience is a plus.

Position Responsibilities

• Provide telephone, email and web chat support to customers.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Process, enter and follow through with all customer orders using various programs.

Skills & Requirements

• Ability to multi task
• Attention to detail
• Ability to follow thru on tasks until completion
• Work effectively under pressure and with deadlines
• Ability to prioritize tasks and to manage time effectively
• Excellent telephone and customer service skills
• Excellent verbal and written communication
• Self Starter

Pay Rate: $9-$11/hr

Hours: 9AM to 5PM