Customer Service Rep Nights and Weekends

Planet Fitness; Cedar Falls (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness is seeking a member services associate at our Cedar Falls location. You will greet guests, assist with sign-ups and memberships, answer questions, and help ensure a welcoming, clean club environment.

The role focuses on delivering outstanding customer service, handling front desk tasks, and supporting members and prospective members with a friendly, professional approach.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Honesty and a strong work ethic.

Responsibilities

• Greet and assist potential members, delivering a positive experience.
• Handle front desk tasks and answer phone inquiries.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member questions and forward to the Club Manager or supervisor as needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Job DetailsJob Location: Cedar Falls CF - Cedar Falls, IA 50613Position Type: Full-Time/Part-TimeJob Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.


• Handle front desk related tasks:
  
  
  
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  
  
  • Taking info calls and tours
  
  
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  
  
  
  


• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.


• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program


• Employee Appreciation Program


• Free Membership for self and one family member or friend


• Team Member Support Team


• Health, Dental and Vision Insurance


• Critical Illness Insurance


• Short Term Disability Insurance


• Accident Insurance


• Voluntary Life Insurance


• Pet Insurance


• HSA


• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.


• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic


• Strong customer service skills


• Basic computer proficiency

Physical Demands

Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift to 50 lbs. less than 30% of the time.