Customer Service Rep – Dispatch - Edison, NJ

MSCCN; Edison (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work environment

Medical, dental, and vision benefits

401k match

Generous PTO and holidays

Job summary

Hillebrand Gori is seeking a Customer Service Rep – Dispatch to support transportation and logistics operations from Edison, NJ. You will manage customer inquiries, process orders, and coordinate with transportation providers to ensure timely shipment execution.

This role emphasizes accuracy, attention to detail, and the ability to work with internal teams and customers to deliver market competitive rates and service quality.

Qualifications

• Bachelor's degree preferred.
• 3+ years in shipping/logistics/supply chain management, transportation experience preferred.
• Container drayage/port experience is a plus.
• Experience using Transportation Management Systems.
• Attention to detail and accuracy is essential.
• Ability to prioritize and meet deadlines.
• Proficiency in Microsoft Office; advanced Excel skills.

Responsibilities

• Provide administrative support for inbound/outbound calls, emails, and chats related to customer service.
• Handle inquiries, orders, service requirements and complaints via calls, emails, or chats.
• Provide product/service information to respond to inquiries.
• Perform data gathering, entering and validation tasks.
• Coordinate transportation providers for prompt shipment movement.
• Review orders and shipping documents for accuracy; resolve issues.
• Prepare bills and invoices; process vendor invoices.
• Handle customer claims and ensure service quality.
• Develop processes to improve supply chain efficiency.
• Coordinate with other departments and regional offices as needed.

Skills

Customer service

Attention to detail

Excel

MS Office

Data entry

Education

Bachelor's degree

Tools

Transportation Management Systems

Job description

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Purpose

As Customer Service Rep – Dispatch at Hillebrand Gori, you will provide day-to-day administrative and customer service support for transportation and logistics operations by managing customer inquiries, processing orders and shipment documentation, coordinating with transportation providers, monitoring shipment movement, resolving service issues, and ensuring timely and accurate execution of supply chain activities, all in line with business strategy and financial objectives, Group guidelines and policies. You will work closely with internal teams (operations, sales, and procurement) and external partners (customers) to produce and deliver market competitive rates, quickly and efficiently to our customer base.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities

• Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service.
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging.
• Provide product/ service-related information to respond to customer inquiries.
• Perform generally repetitive routine tasks such as data gathering, entering and validation.
• Coordinating transportation providers to ensure prompt and proper movement of shipments.
• Responding to customer inquiries and referring clients to the proper channels.
• Reviewing purchase orders and shipping documents to ensure accuracy.
• Making special shipping arrangements as necessary.
• Tracking and fixing shipping errors.
• Preparing bills and invoices.
• Processing vendors invoices.
• Handling customer claims.
• Ensuring that the quality of all services provided meets the required standards.
• Developing processes that make the supply chain more efficient and organized.
• Coordinate with other departments, as needed.
• Ensure regionally led offices and sales managers take action on critical order conditions.

Additional Qualifications / Responsibilities

Qualifications:

• Bachelor's degree preferred.
• Strongly preferred: 3+ years in shipping/logistics/supply chain management industry/transportation.
• Preferred: container drayage/port experience.
• Preferred: experience using transportation management systems.
• Attention to detail.
• Ability to prioritize and meet deadlines.
• Proficiency in Microsoft Office. Advanced-level Excel knowledge.
• Physical ability to: communicate clearly and accurately, operate a computer and other office equipment

Personal Attributes

• Action-oriented
• Collaborative
• Effective communication
• Resourcefulness
• Results driven
• Adaptable and quick to learn
• Comfortable in a fast-paced environment

You’ll be rewarded in many ways, such as:

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.
• Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match.
• Enjoy a hybrid work environment.
• Pay range: $50,000-65,000 total compensation, based on experience.