Customer Service Rep – Dispatch

Hillebrand Gori - A company of DHL; Edison (NJ); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salary and bonus incentive

Medical, dental and vision benefits

401k match and generous PTO

Job summary

Hillebrand Gori - A company of DHL is seeking a Customer Service Rep – Dispatch in Edison, NJ to manage day‑to‑day admin and customer service for transportation operations. You will handle inquiries, orders, and shipment documents while coordinating with carriers to ensure timely, accurate execution of supply chain activities.

Join a team that values accuracy, quick problem solving, and collaboration with operations, sales and procurement to deliver market competitive rates and service

Qualifications

• Bachelor's degree preferred.
• 3+ years in shipping, logistics, supply chain management or transportation.
• Container drayage/port experience preferred.
• Experience using transportation management systems.
• Attention to detail.
• Ability to prioritize and meet deadlines.
• Proficiency in Microsoft Office; advanced Excel knowledge.
• Physical ability to operate a computer and office equipment.

Responsibilities

• Provide administrative support for calls, emails, chats and other communications.
• Process inquiries, orders, service requirements and complaints.
• Provide product/service information to respond to inquiries.
• Perform data gathering, entry and validation tasks.
• Coordinate with transportation providers for shipment movement.
• Review purchase orders and shipping documents for accuracy.
• Make special shipping arrangements as needed.
• Track shipping errors and fix issues; prepare invoices and process vendors' invoices.
• Handle customer claims and ensure service quality standards.

Skills

Attention to detail

Prioritization & deadlines

Effective communication

Microsoft Office proficiency

Advanced Excel

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Excel

Transportation Management Systems (TMS)

Job description

Job Title: Customer Service Rep – Dispatch

Location: Edison, NJ

Job Purpose

As Customer Service Rep – Dispatch at Hillebrand Gori, you will provide day-to-day administrative and customer service support for transportation and logistics operations by managing customer inquiries, processing orders and shipment documentation, coordinating with transportation providers, monitoring shipment movement, resolving service issues, and ensuring timely and accurate execution of supply chain activities, all in line with business strategy and financial objectives, Group guidelines and policies. You will work closely with internal teams (operations, sales, and procurement) and external partners (customers) to produce and deliver market competitive rates, quickly and efficiently to our customer base.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities

• Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service.
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging.
• Provide product/ service-related information to respond to customer inquiries.
• Perform generally repetitive routine tasks such as data gathering, entering and validation.
• Coordinating transportation providers to ensure prompt and proper movement of shipments.
• Responding to customer inquiries and referring clients to the proper channels.
• Reviewing purchase orders and shipping documents to ensure accuracy.
• Making special shipping arrangements as necessary.
• Tracking and fixing shipping errors.
• Preparing bills and invoices.
• Processing vendors invoices.
• Handling customer claims.
• Ensuring that the quality of all services provided meets the required standards.
• Developing processes that make the supply chain more efficient and organized.
• Coordinate with other departments, as needed.
• Ensure regionally led offices and sales managers take action on critical order conditions.

Qualifications

• Bachelor's degree preferred.
• Strongly preferred: 3+ years in shipping/logistics/supply chain management industry/transportation.
• Preferred: container drayage/port experience.
• Preferred: experience using transportation management systems.
• Attention to detail.
• Ability to prioritize and meet deadlines.
• Proficiency in Microsoft Office. Advanced-level Excel knowledge.
• Physical ability to: communicate clearly and accurately, operate a computer and other office equipment

Personal attributes

• Action-oriented
• Collaborative
• Effective communication
• Resourcefulness
• Results driven
• Adaptable and quick to learn
• Comfortable in a fast-paced environment

You’ll be rewarded in many ways, such as:

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.
• Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match.
• Enjoy a hybrid work environment.

Pay range: $50,000-65,000 total compensation, based on experience.