Customer Service Rep - Custom Craft Works

Performance Health Supply, Llc; Springfield (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401K

Paid time off

Paid holidays

Healthcare benefits

Bonus opportunities

Job summary

Pivotal Health Solutions is seeking a Customer Service Rep to join our team in Springfield, OR. You will handle orders, answer inquiries, and support sales with quotes and entry tasks, while ensuring accurate data in our systems.

Ideal candidates have 1-3 years in customer service, strong written and verbal communication, and proficient MS Office skills. We offer a full-time role with benefits, competitive hourly pay, and bonus opportunities.

Qualifications

• High school diploma or equivalent.
• 1-3 years experience in a customer service role.
• Ability to quickly grasp new concepts and technology.
• Excellent computer and data entry skills - including proficiency with MS Office (Word & Excel) and Internet usage.
• Excellent written and oral communications skills.
• Pivotal Health Solutions offers a complete benefits package including 401K, paid time off, paid holidays and healthcare benefits.
• This is a full-time position with a competitive hourly pay and the opportunity to earn bonus, plus benefits.

Responsibilities

• Handle incoming customer calls, answer inquiries, and resolve issues.
• Accurately enter orders for products via Shopify, Vendornet, fax, and email.
• Perform morning paperwork and correct mistakes from the previous day.
• Assist sales with quotes, questions, and order entry.
• Enter PHS Medical orders and send EPD PO's after proofing.
• Maintain HubSpot CRM and update website inventory visibility.
• Provide order updates, tracking info, and address payment issues.
• Assist with filing and organizing order documentation.

Skills

Customer service

Data entry

MS Office

Communication skills

Adaptability

Education

High school diploma

Tools

Shopify

Vendornet

HubSpot CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep - Custom Craft Works

Full Time 40 Indv. Contributor Springfield, OR, US

2 days ago Requisition ID: 3224

Pivotal Health Solutions is seeking a Customer Service Rep to join our team. Customer service representatives (CSRs) are the first line of defense for customers and clients, helping with questions, and providing information about products and services. They also take orders, modifications, and escalates complaints.

• Phone Support: Handle incoming customer calls, answer inquiries, and resolve issues.
• Order Entry: Accurately enter orders for Massage and Athletic Edge products via Shopify, Vendornet, fax, and email.
• Morning Paperwork: Correct mistakes from previous day.
• Sales Support: Assist sales team with quotes, questions, and order entry.
• PHS Orders: Enter PHS Medical orders and send EPD PO's to WTN after proofing.
• System Management: Maintain HubSpot CRM and update CCW Website inventory visibility.
• Customer Follow-Up: Provide order updates, tracking info, and address payment issues.
• Filing: Assist with filing and organizing order documentation.
• Performs other duties as assigned

Job Qualifications

• High school diploma or equivalent
• 1-3 years experience in a customer service role
• Ability to quickly grasp new concepts and technology
• Excellent computer and data entry skills - including proficiency with MS Office (Word & Excel) and Internet usage
• Excellent written and oral communications skills
• Pivotal Health Solutions offers a complete benefits package including 401K, paid time off, paid holidays and healthcare benefits
• This is a full-time position with a competitive hourly pay and the opportunity to earn bonus, plus benefits.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.