Customer Service Representative

Archway Management; South Euclid (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

SICK

Job summary

Archway Management in Ohio is seeking a Customer Service Representative to provide exceptional support to customers, answer calls, and resolve inquiries. You will process orders, share product information, and coordinate with management to secure approvals.

The ideal candidate demonstrates strong communication, organization, and teamwork, with solid computer skills to manage emails, spreadsheets, and records. This role offers stable hours and an opportunity to contribute to customer satisfaction.

Qualifications

• Demonstrate a strong work ethic and proactive attitude.
• Excellent communication skills including speaking, writing, and active listening.
• Strong organizational and time-management abilities with multitasking and planning.
• Personable, positive customer service mindset.
• Basic computer skills: word processing, spreadsheets, email, and presentations.
• Ability to work well in a team and collaborate with colleagues.
• Keen attention to detail in handling orders and records.

Responsibilities

• Provide exceptional customer service and assist customers by phone and email.
• Answer phones and guide customers through questions or concerns.
• Respond promptly to customer service calls and inquiries.
• Provide information about products and services.
• Process, place, and approve orders.
• Keep management informed for approvals.
• Review orders to prevent unnecessary purchasing.
• Reach out to customers for missing orders to meet deadlines.
• Communicate with vendors as needed.
• Maintain accurate records of customer and vendor interactions.
• Run reports as requested.
• Resolve customer problems and complaints.
• Perform additional tasks as requested by management.

Skills

Strong work ethic

Excellent communication

Organization & time management

Customer service

Computer skills

Teamwork

Attention to detail

Job description

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities

• Provide exceptional customer service


• Answer phones and help the customer through any questions or concerns they may have


• Respond promptly to customer service calls and email inquiries


• Provide customers with information about products and services


• Process, Place and Approve orders


• Maintain proper communication with Management for approvals


• Review orders over and under budget to prevent unnecessary purchasing


• Reach out to customers to obtain any missing orders to ensure they are processed before the deadline


• Communicate with Vendors


• Keep accurate records of customer and Vendor interactions


• Run reporting as requested


• Resolve customer problems and complaints


• Any additional tasks that may be requested by manager

Skills & Qualifications

• Strong work ethic with a drive to be proactive


• Excellent communication skills, including speaking, writing and active listening


• Effective organization and time management skills, including prioritization, multitasking, and planning


• Great customer service skills, including a personable and positive attitude


• Good computer skills, including basic troubleshooting, usage of word processing, spreadsheets, presentation, and email software application


• Demonstrate strong teamwork.


• Keen attention to detail

Benefits

• Medical Insurance


• Dental Insurance


• Vision Insurance


• PTO


• SICK