Customer Service Rep

Lincare-085e31c; Whitehurst (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Training & advancement

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare seeks a customer service-oriented associate to communicate with customers, answer questions, resolve problems, and identify ongoing product or service needs, while supporting compliance with physician directions.

Responsibilities include handling inbound/outbound calls, entering orders, updating demographics, documenting interactions, educating customers, and assisting with staff training; physical duties may require lifting up to 50 pounds as needed.

Qualifications

• Read and analyze patient orders
• Communicate effectively with coworkers and patients
• Assist in training employees
• Calculate figures for frequency and doses dispensed
• Follow oral and written instructions with common sense

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assess needs for additional products/services
• Verify and update demographic information in records
• Enter customer orders in computerized system
• Document calls in record-keeping system
• Educate customers about products/services
• Assist in training employees

Skills

Read & analyze docs

Communication skills

Training others

Numerical calculation

Following instructions

Education

High school diploma

GED

Computer entry

Licensing requirements

Tools

Computerized system

Dialer system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans