Customer Service Rep

Lincare Holdings Inc.; Grand Rapids (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Training & advancement opportunities

Referral program

Job summary

Lincare Holdings Inc. is seeking an attentive customer service associate in Grand Rapids. The role focuses on answering questions, resolving problems, and supporting physician-directed care across products and services. You will handle inquiries, educate customers, and ensure accurate documentation in our systems.

As a team member, you will verify orders, update patient demographics, and assist with training new staff while maintaining compliance with company policies and care standards.

Qualifications

• Read and analyze patient orders.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Perform dose and frequency calculations.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record-keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Customer communication

Employee training

Numerical calculation

Reading & analyzing documents

Education

High School Diploma / GED

Tools

Computerized records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans