Customer Service Rep - Bi-lingual (Eng/Spanish)

Bettcher Industries; Wakeman Township (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Bettcher Industries is a leading developer and manufacturer of precision cutting and trimming tools for food processing and industrial applications. We are seeking an Inside Sales / Customer Service Representative to support international distributors and customers, processing orders and resolving issues related to sales transactions.

The role requires 3+ years in sales or sales support, bilingual English/Spanish, strong communication, and proficiency with Excel.

Qualifications

• High school diploma or GED.
• Bilingual English/Spanish.
• 3+ years in sales or sales support.
• Proficiency with Excel, Word and Internet.
• Excellent written and verbal communication skills.
• Export compliance or international shipping experience.
• Eligible to work in the US (I-9).

Responsibilities

• Be the trusted advisor for direct customers and distributors globally.
• Handle orders, returns, shipments and product questions.
• Enter orders via phone, fax or email.
• Notify customers of delays and required information.
• Update CRM with customer/distributor data.
• Process returns, credits and warranty claims.
• Ensure on-time delivery of orders.
• Coordinate international shipment paperwork.
• Support global sales managers in order transactions.
• Provide shipping tracking information.

Skills

Bilingual English/Spanish

Inside sales experience

Excel

Communication skills

Education

High School diploma or GED

Tools

CRM system

Job description

Bettcher Industries is a leading developer and manufacturer of innovative precision cutting and trimming tools for food processing and industrial applications. The company also manufactures equipment for the restaurant, fast food and institutional foodservice. All products developed by Bettcher are designed to contribute to better working health, safety and comfort, while also improving the efficiency and bottom-line profitability of the companies that buy them.

POSITION SUMMARY:

The Inside Sales / Customer Service Representative is responsible for providing support to international distributors, international and domestic customers, and Bettcher global sales managers for order processing, shipping and resolving issues related to sales transactions.

Responsibilities

The duties & responsibilities of the Inside Sales/Customer Service Representative include, but are not limited to the following:

• Be the trusted advisor for direct customers and distributors on a global basis
• Answer distributor/direct customer calls and provide general service and support regarding any transactions, including but not limited to customer orders, returns, shipments and basic product questions
• Receive and enter phone, fax or emailed orders from distributors and direct customers
• Call customers when necessary to advise of shipment delays and/or information necessary to process purchase orders
• Make changes to or cancel orders/backorders
• Initiate orders for replacement parts and/or correcting errors
• Update customer and distributor information in Bettcher's CRM
• Solicit sale of new or additional services
• Resolve customer issues in a professional manner to continue to make Bettcher a customer's most valued supplier
• Obtain customer feedback information
• Ensure on-time delivery of all designated customer/distributor orders
• Initiate and coordinate paperwork and required documents for processing international shipments
• Support Bettcher global sales managers to facilitate good communication between the customer/distributor regarding any order transactions
• Process order returns/credits/warranty claims/RMA's for direct customers and distributors
• Expedite orders with the factory when necessary
• Inform customers/distributors of changes in shipping dates and make necessary changes to order regarding changes in product availability
• Provide shipping (tracking) information
• Provide information on product pricing, product availability and lead times

Minimum Requirements

• High school diploma or GED
• Bi-lingual (English/Spanish)
• Customer service/inside sales experience (minimum 3 years in sales or sales support area)
• Proficiency in the use of computers including Excel, Word, and the Internet
• Proficiency in using data bases for order entry, shipping
• Excellent written and verbal communication skills
• Positive attitude and self-motivated.
• Export compliance and / or international shipping experience

Employment at Bettcher Industries is contingent upon the successfully completing both a pre-employment background check and a drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US (I-9 form). Bettcher Industries is an Equal Opportunity Employer - Minorities / Females / Disabled / Veterans (M/F/D/V).

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.