Customer Service Rep – Auto Service & Advancement

Indel Power Group; St. Clairsville (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, & vision coverage

401k with matching

Paid annual leave

Paid holidays

Disability and life insurance

Employee Assistance Program (EAP)

Job summary

Western Branch Diesel, a subsidiary of Indel Power Group, is seeking a Customer Service Representative in St. Clairsville, Ohio. The ideal candidate will be organized, able to multitask, and possess excellent customer and communication skills.

Joining the service team offers a rewarding work environment, competitive pay, benefits, and advancement opportunities. Responsibilities include assisting the service team, managing repair orders, estimating costs and timelines for customers, and ensuring

Qualifications

• Organized with the ability to multi-task and strong customer communication skills.
• Experience in service or customer support is preferred.
• Willingness to occasional driving.

Responsibilities

• Provide administrative assistance to support the service team.
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing.
• Promptly address and resolve customer concerns and service follow-up issues.
• Manage work in progress (WIP) and update customers daily.
• Maintain open communication with technicians, management team and customers regarding job status.

Skills

Customer service

Communication

Multitasking

Job description

Western Branch Diesel, a subsidiary of Indel Power Group, is seeking a Customer Service Representative in St. Clairsville, Ohio. The ideal candidate will be organized, able to multitask, and possess excellent customer and communication skills.

Joining the service team offers a rewarding work environment, competitive pay, benefits, and advancement opportunities. Responsibilities include assisting the service team, managing repair orders, estimating costs and timelines for customers, and ensuring