Customer Service Representative

Indel Power Group; St. Clairsville (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, & vision coverage

401k with matching

Paid annual leave

Paid holidays

Disability and life insurance

Employee Assistance Program (EAP)

Job summary

Western Branch Diesel, a subsidiary of Indel Power Group, is seeking a Customer Service Representative in St. Clairsville, Ohio. The ideal candidate will be organized, able to multitask, and possess excellent customer and communication skills.

Joining the service team offers a rewarding work environment, competitive pay, benefits, and advancement opportunities. Responsibilities include assisting the service team, managing repair orders, estimating costs and timelines for customers, and ensuring

Qualifications

• Organized with the ability to multi-task and strong customer communication skills.
• Experience in service or customer support is preferred.
• Willingness to occasional driving.

Responsibilities

• Provide administrative assistance to support the service team.
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing.
• Promptly address and resolve customer concerns and service follow-up issues.
• Manage work in progress (WIP) and update customers daily.
• Maintain open communication with technicians, management team and customers regarding job status.

Skills

Customer service

Communication

Multitasking

Job description

$45,000-$60,000
Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in St. Clairsville, Ohio. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Western Branch Diesel
St. Clairsville, OH
$45,000-$60,000
Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in St. Clairsville, Ohio. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Key Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Excellent customer service skills
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Why Indel Power Group

• Competitive compensation package, DOE
• Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business

Benefits

• Excellent medical, dental, & vision coverage
• Short-term/long-term disability and employee life insurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
  • Paid Holidays

  Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.

  Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

  INDPR2