Customer Service Rep-Auto Parts

LKQ; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join LKQ as a Customer Service Representative in Nashville, TN, where you will provide exceptional customer service and support. This full-time role offers competitive pay and benefits, including health insurance and paid time off. Ideal candidates will have a high school diploma and experience in customer service or sales. Be part of a dynamic team that values growth and innovation.

Benefits

Health/Dental/Vision Insurance

Paid Time Off

401k with Generous Company Match

Tuition Reimbursement

Employee Discounts

Qualifications

• High School Diploma/GED required.
• Sales or customer service experience preferred.
• Bi-Lingual in English & Spanish or English & French is a plus.

Responsibilities

• Provide quality customer service and handle inquiries.
• Communicate with distribution centers to ensure accuracy.
• Assist customers in finding products and resolving issues.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma/GED

Associate's Degree

Tools

Outlook

Word

Excel

Job description

Customer Service Rep-Auto Parts page is loaded

Customer Service Rep-Auto Parts

Apply remote type On-Site locations 3145 LaVergne, TN - Nashville time type Full time posted on Posted 2 Days Ago job requisition id R63907

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!

Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.

Essential Job Duties

• Provide quality customer service.
• Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
• Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries.
• Ensure the company establishes and maintain constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries.
• May require an understanding of eBay and eCommerce sites.
• May generate sales/buys from online leads.
• Provide customers with a better solution when available, and assist our customers in finding the products they need.
• Perform all tasks to specified standards and metrics on a consistent basis.
• Assume other duties as assigned.
• Starting Pay: $18/hr + depending on experience

Supervisory Responsibilities

• Not responsible for supervising employees.

Minimum Requirements

Education & Experience

• High School Diploma/GED

Preferred Requirements

• Associate's Degree
• Sales or customer service experience, especially in a call center environment.
• Bi-Lingual, English & Spanish or English & French.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
• Prioritize assigned and routine tasks. Handle appropriately.
• No additional competencies required.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 50 pounds.

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• PNC Daily Pay Option

Join us for an exciting career journey with positive, driven individuals.

About Us

Why Work Here?

Accelerate Your Career at LKQ
Join LKQ, a global force of over 51,000 strong across 1,700 locations. Here, you are a part of a community that drives our success and your career forward. Embrace the opportunity to grow, innovate, and lead the industry with us.

Get in Touch

Connect With Your Future
Let’s discover what you bring to LKQ. Share your talents and aspirations with our recruiters. If there’s a fit, we’ll reach out to explore the possibilities together. Your career journey starts with a conversation.

Shape the Future with LKQ
Embark on a journey where your work makes a tangible impact on the industry and beyond. LKQ offers a challenging yet rewarding career path filled with opportunities to grow, innovate, and contribute to a sustainable future. At LKQ, you're not just joining a team; you're stepping into a role where you can truly thrive. Start your career with us and discover where your journey can take you.

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