Account Manager

Empire Auto Parts; Raleigh (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to drive revenue growth by ensuring customer satisfaction and identifying new business opportunities. This role involves developing contact strategies, monitoring customer engagement, and collaborating with internal teams to enhance service delivery. The ideal candidate will possess excellent interpersonal skills and a proactive mindset, thriving in a fast-paced environment. Join a company that values dedication and offers a range of benefits, including health savings accounts and a supportive work culture, making it an exciting opportunity for growth.

Benefits

Health Savings Account (HSA) with Employer Contribution

401K Retirement Plan with Employer Match

Paid Training

Paid Time Off

Paid Sick Days

Paid Holidays

Casual Dress Code

Free Company Apparel

Employee Recognition

Qualifications

• Strong work ethic and commitment to customer satisfaction.
• Ability to develop and execute contact strategies effectively.

Responsibilities

• Develop and execute contact strategy for assigned customers.
• Monitor order activity and address declining volumes.
• Document all contacts in the ERP system.

Skills

Sales Experience

Customer Service

Analytical Skills

Negotiation Skills

Proactive Mindset

Education

High School Diploma

Job description

Reporting to the Sales Manager, the Account Manager is a key link between the company and its customer base of collision repair shops in the region. The objective of the Account Manager is to drive the profitable revenue growth of their assigned customers by ensuring Empire’s current customers receive the right products and service when they need them, and identifying and pitching prospective customers who can benefit from Empire’s unique value proposition.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Develop and execute a contact strategy for assigned customers, incorporating phone, email, and face to face visits.
• Actively monitor order activity from all assigned customers.
• Contact assigned customers with declining volume to determine what is causing the drop. Take specific action to reverse such trends.
• Communicate competitive and other market information to relevant internal team members as it is learned.
• Fully document all contacts in Empire ERP system.
• Work directly with Empire customer care team to troubleshoot customer service issues as they arise.
• Continue to stay current on Empire corporate information (locations, products, delivery schedules, etc.) to provide the most value to Empire’s customers.
• Complete all assigned training modules in a timely manner.
• Support all Empire sales and marketing initiatives, as applicable.
• Meet or exceed all sales objectives within assigned region/customer list.
• Achieve an NPS of at least 60 for all assigned customers.
• Maintain a return rate across all assigned customers of less than 12%
• Work with A/R on any delinquencies within assigned customer base to ensure consistent messaging.
• Collaborate with Account Managers from different regions to share best practices and support a cohesive sale approach.
• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Provides periodic territory sales forecasts.
• Performs other duties as assigned.

Required Skills/Abilities:

• High school diploma or equivalent.
• Strong Work Ethic.
• Commitment.
• Proactive Mindset.
• Knowledge of and interest in automobiles, including parts and functionality, is desired.
• Sales Experience with smaller/ Startup companies preferred.

Personal/Professional Attributes:

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced environment.
• Goal oriented
• Self-motivated
• Confidence
• Networking Ability

Physical Requirements:

• Physical Endurance: This role may involve extensive travel, sometimes covering large territories, visiting collision repair shops and auto body workshops. Account Managers may need to spend long hours on the road, driving between locations, which can require physical endurance.
• Handling and Moving Parts: Account Managers in the aftermarket collision auto parts industry may need to handle and demonstrate various auto parts, such as bumpers, fenders, hoods, or other components. They may need to lift, carry, and maneuver these parts during presentations, trade shows, or when assisting clients with product inquiries.
• Work Environment: Account Managers in this industry may encounter varying work environments, such as collision repair shops or workshops. These environments can be noisy, dusty, or involve exposure to chemicals, so individuals should be comfortable working in such conditions.
• Driving and Navigation: Visiting with different customers, finding addresses, and driving safely are critical aspects of the role. Good driving skills, a valid driver's license, and familiarity with navigation tools are essential.

What We Offer:

• Health Savings Account (HSA) with Employer Contribution
• Optional LifeInsurance, Long & Short-TermDisability, Critical Illness, Accident and Hospital Insurance
• 401K Retirement Plan withEmployer Match
• Paid Training
• Paid Time Off
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Casual Dress Code
• Free Company Apparel
• Employee Recognition

Travel Requirements:
Up to 10%

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Team Player

: Works well as a member of a group

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

Work-Life Balance

Work-Life Balance

: Inspired to perform well by having ample time to pursue work and interests outside of work

Entrepreneurial Spirit

: Inspired to perform well by an ability to drive new ventures within the business

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.