Customer Service Representative SENIOR

Frontier Auto Parts; Raleigh, Durham (NC, NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at an established auto parts distributor in Raleigh as a Senior Customer Service Representative. In this role, you will handle order creation, manage customer inquiries, and support junior staff while ensuring excellent service delivery. This position offers the opportunity to work in a fast-paced environment where your contributions will directly impact the customer experience. If you are a reliable communicator with a passion for customer service and are looking for a role that values your skills, this is the perfect opportunity for you!

Benefits

Weekly Pay

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in customer service and auto part distribution is essential.
• Fluency in Spanish is preferred but not mandatory.

Responsibilities

• Create new orders and check part availability and pricing.
• Provide leadership to junior team members and address complex issues.

Skills

Customer Service Experience

Communication Skills

Team Player

Spanish Speaking

Computer Skills

Job description

Frontier Auto Parts (www.frontierparts.com) is an aftermarket auto parts distributor providing quality auto body collision parts to repair shops in and around the Raleigh region since 1998. We are seeking a SENIOR Customer Service Representative, preferably with the ability to speak fluent Spanish to join our team.

What you will do:

1. Create new orders
2. Check part availability and pricing
3. Provide leadership to more junior team members
4. Address complex customer issues
5. Process returns and payments
6. Monday - Friday from 7:30 am - 5 pm (ideally would stay until 6 to 6:30 pm)
7. Hours over 40 hours/week paid at 1.5x hourly rate

What we are looking for:

1. Experience in customer service, managing, and/or auto part distribution
2. Spanish-speaking preferred (not required)
3. Good communicator, team player and reliable
4. Computer-savvy: enter text, enter data, navigate screens etc.
5. Auto parts knowledge preferred (not required - will be trained)
6. Can pass a background check

Pay dependent on fit for position and experience.

Frontier offers weekly pay, PTO, medical, dental, vision, and more great benefits.