Customer Service Rep – Auto Glass & Scheduling Expert

Glass America, Inc.

Decatur (IL)

On-site

USD 22,000 - 25,000

Full time

4 days ago

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Benefits offered by this job

Paid time off

Paid parental leave

6 paid holidays

Medical, dental & vision insurance

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Daily Pay

Job summary

Glass America is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate records. The role requires multitasking between walk-ins, calls, and technician support in a fast-paced environment.

Strong communication and data-entry skills are essential, with professional presentation and PPE provided.

Qualifications

1-3 years of retail, auto service, call center, or customer-facing experience.
Ability to multitask between walk-in customers, phone calls, and technician support.
Strong communication and listening skills.
Able to stand and move around the store for extended periods.
Professional appearance and willingness to wear provided PPE.

Responsibilities

Professionally handle customer interactions and general inquiries, both in person and over the phone.
Have a sense of urgency when scheduling customer appointments.
Maintain regular communication with Auto Glass Technicians in the field.
Utilize software to record conversations, enter sales information and update customer records.
Follow step-by-step process to provide quotes on installation/repair services.
Complete work orders, enter customer information, and keep records accurate and updated.