Customer Service Representative

Express Employment Professionals - Cincinnati East; Janesville (WI); On-site; USD 20,664,000 - 23,419,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Janesville is seeking a Customer Service Representative for a full-time, in-office position. Weekend shifts are required, with multiple shift options (1st, 2nd, 3rd) and a rotating weekend schedule.

The CSR will handle inbound calls, messages, and scripts to ensure professional, timely customer interactions. Pay starts at $15/hour with a $1 weekend premium; bilingual candidates may earn $17/hour with an additional weekend premium.

Qualifications

• High School Diploma or equivalent is required.
• Previous customer service experience preferred.
• Comfortable with computer systems and data entry.
• Strong communication and customer service skills are essential.

Responsibilities

• Answer incoming calls and take accurate messages from callers.
• Follow customer scripts and gather required information.
• Provide professional, empathetic customer service and meet performance standards.
• Learn and adhere to account requirements and scripts while expanding knowledge.
• Report issues to the Supervisor promptly.
• Be ready to begin work at the start of the shift.
• Follow HIPAA and PCI compliance and company policies.

Skills

Strong communication

Customer service

Data entry

Computer systems

Education

High School Diploma or equivalent

Job description

We are currently seeking CSR candidates for our client in Janesville that offers answering services to their clients.

This is a full-time, in office role that will require working some weekend shifts.

The Customer Service Representative is the first point of contact, representing both our customers and the company. The CSR will be required to answer inbound calls, take messages and follow customer scripts and instructions. This role plays a key part in maintaining customer satisfaction by providing professional, timely and courteous interactions.

Duties/Responsibilities

• Answer incoming calls and take accurate messages from callers.
• Follow customer scripts, gather required information accurately and manage calls professionally and efficiently according to company performance standards.
• Provide outstanding customer service with professionalism, empathy, and active listening.
• Meet call performance criteria, including call quality and productivity.
• Learn and adhere to customer account requirements and call scripts while expanding knowledge of new account groups.
• Promptly report any issues or discrepancies related to callers, customers, scripts or other matters to the Supervisor.
• Must be prepared and ready to begin work promptly at the start of the assigned shift.
• Follow all company policies, procedures and regulations, including HIPAA and PCI compliance.
• Participate in training sessions and seek additional training when needed.

Qualifications

• High School Diploma or equivalent
• Previous customer service experience
• Comfortable with computer systems and data entry
• Strong communication and customer service skills

Schedules - current openings are on 1st shift

1st shift – 6am-2pm

2nd shift – 2pm-10pm

3rd shift – 10pm-6am

Either rotating weekends or every Saturday or every Sunday.

5 Day work week - if you work a weekend shift you will have a week day off.

OT is offered at times

Pay:

• Pay is $15 with a $1 premium on weekends
• Bilingual Candidates: Pay is $17 with a $1 premium on weekends