Customer Service Rep 1

Wpas.-Inc.; Los Angeles (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Wpas.-Inc. in Los Angeles, CA is seeking a Customer Service Rep 1 to handle inbound inquiries, provide accurate information, and support clients at the reception desk.

This union role requires strong communication, empathy, and the ability to work in a fast-paced environment. The position requires bilingual English and Spanish skills, basic computer proficiency, and about one year of call center experience.

Qualifications

• Strong communication, both verbal and written.
• Exceptional interpersonal and rapport building skills.
• Patience, empathy and professionalism.
• Effective time management, prioritization and multitasking skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments.
• Basic computer skills, including data entry, website navigation and other software.
• Phone skill, including familiarity with complex or multi-line phone systems.
• 1 year Call Center Experience
• Bilingual in English and Spanish
• Handles telephone and face-to-face customer contact at reception desk
• Provide accurate, satisfactory answers to the queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Review customer or client accounts, providing updates and information
• Maintain client and member confidentiality
• Mail handling & other clerical duties
• Other duties as assigned

Responsibilities

• Handle telephone and face-to-face customer contact at reception desk.
• Provide accurate, satisfactory answers to queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Review customer or client accounts, providing updates and information.
• Maintain client confidentiality.
• Mail handling and other clerical duties.
• Other duties as assigned

Skills

Communication

Interpersonal skills

Patience

Time management

Adaptability

Fast-paced environments

Computer skills

Phone skills

Call center experience

Bilingual English/Spanish

Reception duties

Query resolution

Account review

Confidentiality

Mail handling

Clerical duties

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep 1

4 days ago Requisition ID: 1229

Salary Range: $21.67 To $21.67 Hourly

Union role

• Strong Communication, both verbal and written
• Exceptional interpersonal and rapport building skills
• Patience, empathy and professionalism
• Effective time management, prioritization and multitasking skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Basic computer skills, including data entry, website navigation and other software
• Phone skill, including familiarity with complex or multi-line phone systems
• 1 year Call Center Experience
• Bilingual in English and Spanish
• Handles telephone and face-to-face customer contact at reception desk
• Provide accurate, satisfactory answers to the queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Review customer or client accounts, providing updates and information
• Maintain client and member confidentiality
• Mail handling & other clerical duties
• Other duties as assigned

Preferred Qualifications

• Experience within a Third-Party Administrator