Customer Service Representative

ADP; Villa Rica (GA); On-site; USD 33,000 - 42,000; Full time

Job summary

ADP is seeking a Customer Service Representative to handle a high volume of patient calls and provide accurate information. You will document interactions, schedule appointments, and maintain strong customer relationships while adhering to scripts and quality targets.

The role emphasizes clear communication, data entry accuracy, and the ability to multi-task across systems to meet patient satisfaction goals.

Qualifications

• High school diploma or 1–3 months related experience.
• Proficient with MS Office and email software.
• Excellent phone and verbal communication.
• Ability to multi-task and manage time.
• Bilingual is a plus.

Responsibilities

• Manages inbound and outbound customer calls in a timely manner.
• Identifies each patient’s needs and clarifies information.
• Researches issues and provides solutions.
• Upsells products and services when appropriate.
• Follows company scripts and builds patient relationships.
• Schedules appointments for patients, both new and established.

Skills

Phone skills

Verbal communication

Attention to detail

Time management

Data entry

Customer focus

Multitasking

Bilingual (plus)

Education

High school diploma

1-3 months related experience

Tools

Excel

Word

Outlook

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

6 days ago Requisition ID: 1108

SUMMARY: This position is responsible for handling large amount of incoming patient calls.

DUTIES AND RESPONSIBILITIES:

• Manages inbound and outbound customer calls in a timely manner.
• Identifies each patients’ needs and wants, give your best to clarify information.
• Researches every issue and provide solutions to them.
• Recognizes opportunities to upsell our products and services.
• Follows our company's communication "scripts".
• Builds strong relationships with patients.
• Scheduling appointments for patients, both established and new.
• Review’s patient data that has been entered into our system.
• Meets qualitative and quantitative new patient targets.
• Directing calls to the appropriate department based on the patients’ needs.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or one to three months related experience or training, or equivalent combination of education and experience.
• Computer skills required: Internet Software Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint)
• Other skills required:
  • Previous experience in a customer service support role.
  • Track your own work daily and compare to benchmarks.
  • Strong phone and verbal communication skills.
  • Excellent listener.
  • Adaptable to different personality types.
  • Customer focus.
  • Ability to multi-task.
  • Set priorities.
  • Excellent time management skills.
  • Data entry.
  • Acute attention to detail.
  • Bilingual is a plus.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.