Customer Service Rep(06218) - 5210 E. Arapahoe Rd.

SmartRecruiters, Inc.; Centennial (CO); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Pizza in Centennial, CO is seeking a Customer Service Rep. The role involves taking phone orders and assisting carryout customers with a courteous and knowledgeable approach, ensuring accuracy and excellent service.

Successful candidates will uphold brand image, demonstrate WOW steps, and follow established product procedures and safety rules throughout the shift.

Qualifications

• Answering the phone or assisting carryout customers politely and knowledgeably.
• Maintain image in line with Domino's Pizza standards.
• Demonstrate the customer WOW steps: apologize, fulfill, and add value.

Responsibilities

• Answer phones or assist carryout customers in a polite and courteous manner.
• Ensure orders are repeated for accuracy and name/address confirmed.
• Follow proper procedures for products and safety guidelines.

Skills

Polite communication

Menu knowledge

Customer service

Order accuracy

Job description

Customer Service Rep(06218) - 5210 E. Arapahoe Rd.

• Full-time
• Job Category Org: Store Customer Service Rep

• The following is considered minimum expectations in performance while working for Domino's Pizza:
• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say "Let me get your change" on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed

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