Customer Service Rep(06221) - 8031 E. Colfax Ave

Domino's; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's in Denver, CO is seeking a full-time Customer Service Rep to assist customers by phone and at the carryout counter, delivering polite and knowledgeable service about the menu.

The role emphasizes accuracy, a professional image, and adherence to a standard service approach designed to wow customers with attentive care.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Presenting a neat, professional image according to Domino's standards.
• Adhering to customer WOW steps to resolve issues and enhance service quality.

Responsibilities

• Answering phone calls and assisting carryout customers with orders.
• Ensuring orders are accurate by repeating and confirming name and address.
• Maintaining proper conduct and following store policies during shifts.

Skills

Customer service

Menu knowledge

Communication

Job description

Customer Service Rep(06221) - 8031 E. Colfax Ave

• Full-time
• Job Category Org: Store Customer Service Rep

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed


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