Customer Service Rep(04223) - 540 E. Constance Rd.

SmartRecruiters, Inc.; Suffolk (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Domino's Pizza in Suffolk, VA is seeking a Customer Service Representative to greet customers, take orders by phone or in-store, and support carryout services. You will be expected to maintain a friendly, knowledgeable demeanor and follow company guidelines for order accuracy and service quality.

Key responsibilities include confirming orders with customers, following WOW steps, and upholding a clean, professional appearance while delivering consistent service during busy shifts.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner.
• Maintaining a professional image according to standard.
• Demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
• Ensuring order accuracy and confirming name and address for each order

Responsibilities

• Assist customers by phone or in-store with orders.
• Maintain a clean, professional appearance and courteous communication.
• Follow company WOW steps to resolve issues and enhance service.

Skills

Customer service

Phone etiquette

Menu knowledge

Attention to detail

Job description

Customer Service Rep(04223) - 540 E. Constance Rd.

• Full-time


• Job Category Org: Store Customer Service Rep

The following is considered minimum expectations in performance while working for Domino’s Pizza:

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.


• Being in perfect image according to standard


• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra


• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered


• No one is allowed to clear pizzas before it is ready to place in the oven


• Drivers must have $1 in coin change on every delivery


• Drivers must say “Let me get your change” on every order NO EXCEPTION


• No one is allowed to carry more than $20 while on the clock including personal money


• No one is allowed to have a pocket knife or any weapon while working


• Driver vehicles are to be neat and clean and in positive image while working


• Drivers are not to be routed early or checked in early from delivery


• Pizza makers must wash hands prior to making products


• Only proper procedure for products is allowed


• Every driver must have done Safe Delivery CBT


• Every order is to be repeated for accuracy and name and address confirmed