Customer Service Rep (02727) 310 South Creek Drive

Domino's; Manteno (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Paid Training

Incredible Bonus Structure

Job summary

MBR Management, a Domino's franchise, is seeking a friendly Customer Service Representative for Manteno, IL. You will be the primary contact for customers, handling calls, emails, and chats with empathy and efficiency.

Responsibilities include processing orders, returns, and exchanges, maintaining product knowledge, and collaborating with other departments to resolve issues while documenting interactions in our CS system.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Previous customer service experience preferred.
• High school diploma or equivalent.

Responsibilities

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Address customer inquiries, concerns, and complaints with empathy and patience
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of company products, services, and policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and elevate priority issues when necessary
• Provide suggestions for improving customer service processes and procedures
• Maintain a positive and supportive attitude while handling multiple tasks simultaneously

Skills

Communication skills

Problem solving

Multitasking

Attention to detail

Customer service software

Basic computer skills

Team player

Shift flexibility

Education

High school diploma or equivalent

Tools

Customer service software

Job description

Customer Service Rep (02727) 310 South Creek Drive

• Part-time
• Job Category Org: Store Customer Service Rep

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Address customer inquiries, concerns, and complaints with empathy and patience
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of company products, services, and policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and elevate priority issues when necessary
• Provide suggestions for improving customer service processes and procedures
• Maintain a positive and supportive attitude while handling multiple tasks simultaneously

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi-task and prioritize in a fast-paced environment
• Previous customer service experience preferred
• High school diploma or equivalent
• Patient and empathetic demeanor with a genuine desire to help others
• Ability to remain calm and professional in challenging situations
• Strong team player with a positive attitude
• Flexibility to work various shifts as needed

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Paid Training
• Incredible Bonus Structure

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)