Customer Service Rep (01448) 716 E. Broadway

Dominos; Louisville (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Job summary

MBR Management, a locally owned Domino's franchise in Louisville, KY, is hiring a friendly Customer Service Representative to deliver exceptional support to our customers. You will handle calls, emails, and chat, resolve inquiries with empathy, and help process orders while staying up-to-date on our products and policies.

Join a team that values a positive attitude, learning, and teamwork. This role offers flexible hours, paid training, and opportunities for advancement as you build a career in

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Active listening skills and the ability to empathize with customers.
• Patience and the ability to remain calm in challenging situations.
• Efficient time management and multitasking capabilities.
• Proficiency in basic computer skills and customer service software.
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Customer service certifications are a plus.
• Ability to work in a fast-paced, dynamic environment.
• Team player with a positive attitude and willingness to learn.

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally.
• Resolve customer inquiries, complaints, and issues with patience and a positive attitude.
• Process orders, refunds, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to ensure customer satisfaction.
• Document customer interactions and update account information in our customer service software.
• Identify and escal...
• Provide personalized solutions to meet individual customer needs.
• Contribute to a supportive team environment and assist colleagues when needed.

Skills

Verbal communication

Written communication

Problem solving

Active listening

Empathy

Patience

Time management

Multitasking

CRM software

Basic computer skills

Fast-paced environment

Team player

Education

High School Diploma or equivalent

Tools

Customer service software

Job description

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Resolve customer inquiries, complaints, and issues with patience and a positive attitude
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our customer service software
• Identify and escal
• Provide personalized solutions to meet individual customer needs
• Contribute to a supportive team environment and assist colleagues when needed

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Active listening skills and the ability to empathize with customers
• Patience and the ability to remain calm in challenging situations
• Efficient time management and multitasking capabilities
• Proficiency in basic computer skills and customer service software
• High school diploma or equivalent
• Previous customer service experience preferred
• Customer service certifications are a plus
• Ability to work in a fast-paced, dynamic environment
• Team player with a positive attitude and willingness to learn

Benefits

Additional Information

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)