Customer Service Rep (01469)- 3200 Kristin Way

Domino's; Louisville (KY); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Incredible Bonus Structure

Health, Dental & Vision Insurance (60+

Voluntary accident coverage/Critical-

Flexible Spending Accounts

401(k) participation

Zusammenfassung

MBR Management (a locally owned Franchise of Domino's) in Louisville, KY is hiring a friendly Customer Service Representative to join our team. You will assist customers, answer inquiries, and resolve issues with a positive attitude.

You will handle calls, emails, and chat, provide product information, process orders and refunds, and maintain records. Flexible hours and weekend shifts may be required; full-time benefits are included.

Qualifikationen

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Previous customer service experience preferred.
• Flexible hours including weekends and holidays.
• High school diploma or equivalent.

Aufgaben

• Answer calls, emails, and chat messages promptly and professionally.
• Provide accurate information about products and services.
• Process orders, refunds, and exchanges efficiently.
• Identify and escalate complex issues to appropriate departments.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to ensure customer satisfaction.
• Stay updated on company policies, products, and services.
• Participate in ongoing training and development programs.
• Contribute to a positive work environment by supporting team goals.

Kenntnisse

Excellent communication

Problem-solving

Customer service software

Multitasking

Empathetic customer handling

Attention to detail

Team player

Ausbildung

High school diploma or equivalent

Jobbeschreibung

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Provide accurate information about our products and services
• Process orders, refunds, and exchanges efficiently
• Identify and escape complex issues to appropriate departments
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to ensure customer satisfaction
• Stay updated on company policies, products, and services
• Participate in ongoing training and development programs
• Contribute to a positive work environment by supporting team goals

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multitask and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Previous customer service experience preferredHigh school diploma or equivalent
• Ability to work flexible hours, including weekends and holidays as needed
• Strong team player with a positive attitude

Benefits

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)