Customer Service Rep

externallincarecareers; Yuba City (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

externallincarecareers is seeking a customer service representative in California to communicate with customers, answer questions, resolve problems, and support product/service needs. The role involves documenting calls and entering orders in the computerized system.

Qualifications include a high school diploma or GED and 1–3 months of related experience, with emphasis on accurate data entry and customer education. Training and benefits are offered by the employer.

Qualifications

• Minimum high school level or GED with 1–3 months related experience and/or training.
• Must be able to perform computer data entry.
• Must meet any licensing requirements for the location.

Responsibilities

• Handle inbound/outbound customer calls and document interactions.
• Identify customer needs for products/services and education.
• Verify demographic information and enter orders in the system.

Skills

Customer service

Clear communication

Documentation

Education

High School Diploma

GED

Tools

Computer entry

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.