Customer Service Rep

externallincarecareers; Longview (WA); On-site; USD 24,000 - 32,000; Full time

Job summary

externallincarecareers is seeking a Customer Care Associate to handle inbound and outbound calls, answer questions, and process orders with emphasis on accuracy and compliance. You will assist customers with product/service selections and document interactions in our systems.

Responsibilities include education of customers regarding offerings, data entry, and updating demographic details, while supporting team training and ensuring adherence to physician directions where applicable.

Qualifications

• High school diploma or GED, or equivalent training/experience.
• Computer data entry is required.
• Licensing requirements may apply by location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services and provide information.
• Explain product/service options and obtain orders as needed.
• Document calls in the computerized record-keeping system.
• Enter customer orders and verify demographic information in systems.
• Support training of employees and ensure accurate documentation.

Skills

Customer communication

Problem solving

Product knowledge

Compliance awareness

Education

High School Diploma / GED

Tools

Data entry

Job description

Offering $17.13 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.