Customer Service Rep

externallincarecareers; Olympia (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

externallincarecareers is seeking a customer service associate in Washington. The role involves handling inbound and outbound calls, educating customers about products/services, and documenting interactions.

The candidate will enter orders, verify demographics, and assist with training. High School Diploma or GED and basic computer entry are required, with licensing as applicable.

Qualifications

• High School Diploma or GED or 0–3 months related experience and/or training.
• Computer entry is required.
• Must meet any licensing requirements for the location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Provide education about products/services.
• Document calls in a computerized record keeping system.
• Enter customer orders into the computerized system.
• Verify and update demographic information in records.
• Read and analyze documents such as patient orders.
• Assist in training employees.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or GED

Tools

Computerized system

Job description

Offering $17.13 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.