Customer Service/Parts Specialist

ASI Doors, Inc.; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Generous bonus opportunity

Stable, growing organization

Job summary

ASI Doors, Inc. is seeking a Customer Service & Parts Specialist to join our Milwaukee manufacturing team.

You will be the go-to resource for customers, installers, service technicians, and internal departments, researching, quoting, and processing parts requests while identifying opportunities to grow parts sales. You will collaborate with Engineering, Sales, and Operations to locate correct parts, manage quotes, and drive customer satisfaction through responsive, accurate service.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of customer service, parts, service, manufacturing, or related experience.
• Experience within a manufacturing, industrial, or service environment required.
• Technical parts experience preferred.

Responsibilities

• Research and prepare parts quotations for customers, installers, field service technicians, sales representatives, and internal teams.
• Collaborate with Engineering, Sales, and Operations to identify the correct replacement parts and solutions.
• Process and track parts orders from quote through fulfillment.
• Follow up on outstanding quotations and customer inquiries.
• Proactively identify additional parts or components that may need replacement, creating value for customers and increasing sales opportunities.
• Communicate replacement equipment opportunities to the Sales team.
• Maintain accurate customer and opportunity information within our CRM system.
• Build strong relationships with customers and business partners through responsive, solution-focused service.
• Create an "easy-to-do-business-with" experience by resolving issues and providing clear communication throughout the process.
• Assist in training team members on parts quoting processes and best practices.
• Cross-train in other departmental functions to support business needs.
• Support workplace safety, organization, and continuous improvement initiatives.
• Perform general administrative duties and other responsibilities as assigned.

Skills

Communication

Customer Service

Mechanical Aptitude

Technical Drawings

Analytical Thinking

Research Skills

MS Office

CRM/ERP

Relationship Building

Attention to Detail

Team Player

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

CRM

ERP Systems

Job description

Are you someone who enjoys solving problems, helping customers, and working in a fast-paced manufacturing environment? Do you have a mechanical mindset and take pride in delivering exceptional service? If so, we'd love to meet you.

We are a well-established and growing manufacturer seeking a Customer Service & Parts Specialist to join our team. In this highly visible role, you'll serve as a trusted resource for customers, installers, service technicians, sales teams, and internal departments by researching, quoting, and processing parts requests while helping identify opportunities to enhance customer satisfaction and grow parts sales.

What You'll Do

• Research and prepare parts quotations for customers, installers, field service technicians, sales representatives, and internal teams.
• Collaborate with Engineering, Sales, and Operations to identify the correct replacement parts and solutions.
• Process and track parts orders from quote through fulfillment.
• Follow up on outstanding quotations and customer inquiries.
• Proactively identify additional parts or components that may need replacement, creating value for customers and increasing sales opportunities.
• Communicate replacement equipment opportunities to the Sales team.
• Maintain accurate customer and opportunity information within our CRM system.
• Build strong relationships with customers and business partners through responsive, solution-focused service.
• Create an "easy-to-do-business-with" experience by resolving issues and providing clear communication throughout the process.
• Assist in training team members on parts quoting processes and best practices.
• Cross-train in other departmental functions to support business needs.
• Support workplace safety, organization, and continuous improvement initiatives.
• Perform general administrative duties and other responsibilities as assigned.

What You Bring

• Strong verbal and written communication skills.
• Excellent customer service skills with a passion for solving problems.
• Mechanical aptitude and a basic understanding of mechanical and electrical systems.
• Ability to read and interpret technical drawings and documentation.
• Strong analytical and troubleshooting abilities.
• Experience researching information from both electronic and paper records.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Familiarity with CRM and ERP systems is preferred.
• Ability to build productive relationships with both internal and external customers.
• Strong organizational skills and attention to detail.
• A proactive, team-oriented mindset.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of customer service, parts, service, manufacturing, or related experience.
• Experience within a manufacturing, industrial, or service environment required.
• Technical parts experience preferred.

Why Join Us?

We offer more than just a job—we offer the opportunity to make an impact in a collaborative and growth-focused environment. You'll be part of a team that values innovation, accountability, and customer success while providing opportunities for professional development and career growth.

• Competitive pay
• Generous bonus opportunity
• Stable, growing organization with a strong reputation in the industry