Customer Service Rep

Talentify; Winfield (KS); On-site; USD 34,000 - 42,000; Full time

Job summary

Talentify seeks a customer communications specialist in Kansas to answer questions, resolve problems, and support compliance with physician directions. You will handle inbound and outbound calls, educate customers on products and services, and document activities in the system.

The role involves verifying orders, updating demographic data, and assisting with training of staff, with a focus on accurate data entry and professional customer interactions.

Qualifications

• Read and analyze patient orders and related documents.
• Understand pharmacy prescription terminology and dosing.
• Communicate effectively with coworkers and patients.
• Assist with training of employees when needed.
• Calculate figures related to frequency and doses dispensed.
• Follow oral and written instructions accurately.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products or services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Read and analyze orders

Pharmacy terminology

Communication skills

Employee training support

Numerical calculation for dosages

Follow oral and written instructions

Education

High School Diploma / GED

Computer entry

Licensing requirements (location)

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.