Customer Service Rep

Talentify; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Job summary

Talentify is seeking a healthcare customer service associate to respond to inquiries, resolve issues, and determine ongoing product/service needs in a physician-guided environment.

The role includes documenting calls, entering orders, and verifying demographic data while supporting compliance with physician directions. Training may be provided for new staff, and lifting up to 50 pounds may be required as part of the job.

Qualifications

• Read and analyze patient orders and related documents.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate doses and frequencies.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products/services and compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the system and enter orders.
• Verify and update demographic information in records.

Skills

Reading and analysis

Pharmacy terminology

Effective communication

Training others

Numerical calculations

Following instructions

Education

High School Diploma / GED

1–3 months related experience

Computer entry

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.