Customer Service Rep

Talentify; Young Harris (GA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Talentify is seeking a customer-focused team member to handle inquiries, educate customers on products you can provide, and ensure accurate data entry. This role involves assisting with training and maintaining precise records while supporting compliant patient care.

The position emphasizes effective communication, attention to detail, and the ability to work with others in a fast-paced environment.

Qualifications

• Read and analyze patient orders and documents.
• Understand pharmacy prescription terminology.
• Communicate clearly with coworkers and patients.
• Assist with employee training as needed.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions precisely.

Responsibilities

• Communicate with customers via inbound and outbound calls and dialer-generated calls.
• Assess customer needs for additional products or services.
• Verify compliance with physician orders.
• Educate customers about products and services.
• Document calls in the computerized record-keeping system.
• Enter customer orders into the computerized system.
• Update demographic information in records.

Skills

Customer communication

Team collaboration

Training others

Numerical literacy

Education

High School Diploma or GED

1–3 months related experience

Tools

Computer entry

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.