Customer Service Rep

Talentify; North Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Job summary

Talentify is seeking an on-site customer service specialist to communicate with customers, assess medication-related needs, and support compliance with physician directions. You will document calls, enter orders, and verify demographic information in the system.

The role requires basic understanding of pharmacy terminology, ability to analyze documents, and strong communication with patients and coworkers. High school diploma or GED and computer entry skills are required.

Qualifications

• Read and analyze patient orders and documents.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.

Responsibilities

• Answer questions and resolve problems for customers.
• Assess needs for additional products/services.
• Verify and update demographic information in records.
• Enter customer orders into the system.
• Maintain accurate documentation of calls.

Skills

Document analysis

Pharmacy terminology

Communication

Training others

Dose calculation

Instruction compliance

Education

High School Diploma / GED

Computer entry

Tools

Computer entry

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.