Customer Service Rep

Talentify; Bradenton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Florida is seeking a customer service professional to support patients by answering questions, resolving issues, and guiding ongoing product/service needs while ensuring compliance with physician direction.

You will document interactions, process orders, and keep demographic details up to date in our systems. The role requires reading patient orders and understanding pharmacy terminology, with training support for colleagues.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with training of employees.
• Calculate figures for frequencies and doses dispensed.
• Follow oral and written instructions with common sense.

Responsibilities

• Communicate with customers via calls and outbound dialer-generated calls.
• Assess customer needs for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders in the system.
• Verify and update demographic information in records.

Skills

Document analysis

Pharmacy terminology

Communication

Training support

Dose calculation

Following instructions

Education

GED/High School Diploma

Computer literacy

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.