Customer Service Rep

Lincare Holdings; Westfield (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings is seeking a Customer Service Representative to assist patients by answering questions, resolving problems, confirming ongoing product or service needs, and supporting physician-directed orders.

You will handle inbound and outbound calls, enter orders, verify demographics, read patient orders, and document interactions in our computerized system while ensuring accuracy and compliance.

Qualifications

• High School Diploma or GED; 1–3 months related experience and/or training may be acceptable
• Computer entry required
• Licensing requirements may be necessary for the specific location

Responsibilities

• Communicate with customers via inbound and outbound calls; update records in the system
• Assess customer need for additional products or services
• Assess customer compliance with physician orders
• Answer questions and educate customers regarding products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records
• Read and analyze patient orders
• Communicate effectively with coworkers and patients
• Assist with training of employees
• Calculate figures and amounts for frequency and doses dispensed
• Follow oral and written instructions

Skills

Customer service

Phone communication

Record keeping

Data entry

Training others

Pharmacy terminology

Education

High School Diploma / GED

Tools

Computerized system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminologyEffectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.

• comprehensive medical, dental, and vision coverage
• paid time off
• retirement savings
• tuition reimbursement
• other benefits
• a generous employee referral program
• a wide array of employee discounts to take advantage of