Customer Service Rep

externallincarecareers; Albemarle (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare seeks a customer service representative to engage with customers via inbound/outbound calls, assess needs, and educate on products and physician directions. You will document interactions, enter orders, and maintain accurate records while supporting training of staff. This role emphasizes accuracy and compassionate communication.

The position requires a high school diploma or GED, ability to use computerized record systems, and compliance with licensing requirements for the location.

Qualifications

• Requires ability to communicate with customers and coworkers
• Able to assess customer needs for products/services
• Ability to document calls and update records accurately

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess needs for additional products/services
• Verify and update demographic information in records
• Document calls in the system and enter orders
• Educate customers about products/services and physician directions
• Assist with training of employees

Skills

Customer service

Phone etiquette

Documentation

Data entry

Education

GED or high school diploma

Tools

Computerized records system

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.