Customer Service Rep

Lincare Holdings; Bryan (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings in Bryan, OH seeks a dedicated professional to support customer questions and order processing. This role focuses on reviewing physician orders, educating customers, and maintaining accurate patient records in a computerized system.

You will handle inbound and outbound calls, verify demographics, and assist with training while ensuring accuracy in dispensing-related communications and documentation.

Qualifications

• High School Diploma or GED or 0–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply instructions from oral and written directives.

Skills

Customer communication

Data entry

Documentation

Pharmacy terminology

Team training

Education

High School Diploma or GED

1–3 months related experience/training

Tools

Computerized system

Record keeping system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminologyEffectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.

• comprehensive medical, dental, and vision coverage
• paid time off
• retirement savings
• tuition reimbursement
• other benefits
• a generous employee referral program
• a wide array of employee discounts to take advantage of