Customer Service Rep

Lincare Holdings; Warrenton (OR); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Time off / PTO

Tuition reimbursement

Training opportunities

Employee discounts

Job summary

Lincare Holdings is seeking a detail-oriented service associate to support customers with questions, orders, and product/service needs. You will document calls, enter orders, and verify patient demographics in a computerized system, ensuring accurate information and compliant handling of physician directives.

The role requires basic data entry, strong communication skills, and the ability to work with pharmacy terminology while assisting training and collaboration with the team.

Qualifications

• High school diploma or GED required; basic data entry experience preferred.
• Ability to read and understand pharmacy terminology and orders.
• Capability to document calls and enter orders in a computerized system.
• Willingness to assist training of fellow employees and maintain patient records.

Responsibilities

• Communicates with customers via inbound and outbound calls to answer questions and resolve issues.
• Assesses need for additional products/services and verifies physician orders.
• Documents calls and enters customer orders in the computer system.
• Updates demographic information in patient records as needed.
• Reads patient orders and understands pharmacy terminology for accurate handling.
• Communicates effectively with coworkers and patients; supports training when needed.
• Calculates figures and amounts related to dosing and frequency.
• Follows instructions and completes tasks per established procedures.

Skills

Customer communication

Problem solving

Documentation

Order entry

Pharmacy terminology

Training others

Demographics updates

Education

High School Diploma / GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Benefits

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.